Policy
Cancellation & Refund Policy
Effective July 30, 2026
24+ hours before pickup
Full refund
Inside 24 hours
50% of deposit retained
No-show
100% of deposit retained
How to Cancel
Email alberto@gdacs.net or reply to your confirmation message with your cancellation request. We will confirm cancellation and any applicable refund in writing.
24 Hours or More Before Pickup
Cancel 24 hours or more before your scheduled pickup time and receive a full refund of your 20% deposit, no questions asked.
Inside 24 Hours
Cancellations made less than 24 hours before pickup are subject to a charge of 50% of the deposit, reflecting the vehicle and chauffeur time held for your reservation.
No-Shows
If your chauffeur arrives at the agreed pickup location and time (including the applicable free wait window) and is unable to reach you or you do not appear, the full deposit is retained as a no-show charge.
Flight & Cruise Delay Exception
We track your flight and cruise disembarkation in real time. If your arrival is delayed by the airline or cruise line, your chauffeur adjusts automatically and this is never treated as a late cancellation or no-show — you will not be charged for delays outside your control. This exception does not cover cancellations initiated by the passenger.
Refund Timing
Approved refunds are issued to the original payment method and typically post within 5–10 business days, depending on your card issuer.