Policy
Cancellation & Refund Policy
Effective September 20, 2026 · policy 2026-10-19.1
24+ hours before pickup
Full refund
Inside 24 hours
25% of the fare retained
No-show
50% of the fare retained
How to Cancel
Email bookings@blacksuvmiami.com or reply to your confirmation message with your cancellation request. We will confirm cancellation and any applicable refund in writing.
What You Paid, and What We Keep
Every figure below is a percentage of the fare, not of the amount you happened to pay at checkout. Book more than 72 hours ahead and you pay a 50% deposit now with the rest due later; book inside that window and you pay the whole fare at once. Cancelling the same trip at the same hour costs the same either way — paying early never costs you more. The optional meet and greet add-on and any child seats are part of the fare for deposit, refund and retention purposes.
Changed Your Mind Right Away
If you cancel within 60 minutes of paying, you get a full refund, as long as pickup is more than 6 hours away. Paying is what books the car, so a wrong date or a duplicate booking spotted straight afterward costs you nothing.
24 Hours or More Before Pickup
Cancel 24 hours or more before your scheduled pickup time and receive a full refund of everything you have paid, no questions asked.
Inside 24 Hours
Cancellations made less than 24 hours before pickup retain 25% of the fare, reflecting the vehicle and chauffeur time held for your reservation. Anything you paid above that is refunded.
Round Trips
A round trip books both rides as one reservation, with one deposit and one balance covering both — but each ride can still be cancelled on its own. Cancelling only the return leg is measured against the return pickup's own time, exactly as above, and never affects the outbound ride you have already taken or kept.
No-Shows
If your chauffeur arrives at the agreed pickup location and time (including the applicable free wait window) and is unable to reach you or you do not appear, 50% of the fare is retained as a no-show charge. If you had paid the fare in full, the remainder is refunded.
If We Cannot Dispatch
On the rare occasion we cannot cover a booked reservation, we contact you as early as we can and refund what you paid in full. Nothing is retained, and this is the only case where a cancellation comes from our side.
Flight & Cruise Delay Exception
We track your flight and cruise disembarkation in real time. If your arrival is delayed by the airline or cruise line, your chauffeur adjusts automatically and this is never treated as a late cancellation or no-show — you will not be charged for delays outside your control. This exception does not cover cancellations initiated by the passenger.
Refund Timing
Approved refunds are issued to the original payment method and typically post within 5–10 business days, depending on your card issuer.