Questions
Frequently Asked Questions
How do I book a reservation?
Use the instant quote tool on any page or go to /book, enter your pickup, drop-off, date and time, and submit. We confirm availability and your flat rate — usually within the hour, always between 7am and 11pm.
Do I need to pay a deposit?
A 20% deposit secures your reservation; the balance is due on completion of the trip. Deposits are processed securely and applied directly to your fare.
What forms of payment do you accept?
Credit card for the deposit and balance, or cash for the balance if you prefer. We do not accept payment through third-party ride apps.
What is your cancellation policy?
Cancel 24 hours or more before pickup for a full refund of your deposit. Inside 24 hours, 50% of the deposit is retained. No-shows are charged 100% of the deposit.
What if my cruise or flight is delayed?
We track your flight and cruise disembarkation in real time and adjust automatically at no charge — delays caused by the airline or cruise line are never billed as a late cancellation or no-show.
Which airports do you serve?
Miami International Airport (MIA), Fort Lauderdale-Hollywood International Airport (FLL), and Palm Beach International Airport (PBI), with flight tracking on every pickup.
How much free wait time do I get at the airport?
60 minutes after your flight lands, so you have time to clear customs and collect bags without watching the clock. Wait time elsewhere is 15 minutes.
Do you offer meet-and-greet service at arrivals?
Yes — select the meet-and-greet option when booking and your chauffeur will meet you at the arrivals level or baggage claim with a name sign, rather than curbside.
Do you provide cruise port transportation?
Yes, to and from PortMiami and Port Everglades, including terminal-specific pickup for the major cruise lines, with luggage assistance at both ends.
Do you provide child seats?
Yes — infant, toddler, and booster seats are available on request at no additional charge. Specify the count and type when you book.
How many passengers and bags does the vehicle hold?
Our 2022 Chevrolet Suburban seats up to 6 passengers and holds 6 large bags comfortably.
Do you speak Spanish?
Yes — every reservation and every ride can be conducted fully in English or Español.
How does hourly chauffeur service work?
Hourly service is $110/hour with a 2-hour minimum, ideal for meetings, events, or nights out where you need the vehicle and chauffeur on standby. Multi-hour day rates receive a discount for bookings of 6 hours or more.
What areas do you serve outside Miami-Dade?
Miami-Dade, Broward, and Palm Beach counties, the Florida Keys, and Southwest Florida. See the full Service Areas page for every city, route, and venue we cover.
Is the driver licensed and insured?
Yes. Your chauffeur holds a Miami-Dade County Chauffeur's Registration (taxi and limousine authorized) with the Ambassador Driver endorsement, and the vehicle carries commercial insurance.
Can I book a one-way or round-trip?
Both. Round-trip bookings, including timed return pickups from hotels, offices, or cruise terminals, can be arranged in a single reservation.
How far in advance should I book?
We accept reservations 24/7, but booking at least a day ahead guarantees availability — especially around holidays, cruise embarkation days, and major events.
Is gratuity included in the flat rate?
No — published flat rates cover the ride itself; gratuity and any tolls are additional and can be added at booking or settled with your chauffeur directly.