Frequently Asked Questions

Use the instant quote tool on any page or go to /book, enter your pickup, drop-off, date and time, and submit. Listed routes price instantly and your payment reserves the date. If your route isn't listed, we email you a flat quote — usually within the hour, always between 7am and 11pm.

Payment is what reserves your date. Book more than 72 hours before pickup and a 50% deposit reserves it now; 72 hours before pickup, the balance is charged automatically to the payment method you booked with. Book 72 hours or less before pickup and checkout collects the whole fare, with nothing owed later.

You pay when you book — that payment is your reservation. If you're booking more than 72 hours ahead, checkout collects the 50% deposit and the balance is charged automatically 72 hours before pickup. If you're booking 72 hours or less ahead, checkout collects the whole fare.

Card (credit or debit), Cash App Pay, or Link through our secure payment page. New deposit checkouts save the card or Link payment method for the automatic balance charge; an unsuccessful charge receives a secure pay link. The quoted fare already includes card processing — there is no surcharge. We do not accept payment through third-party ride apps.

Cancel 24 hours or more before pickup for a full refund. Inside 24 hours, we retain 25% of the fare; a no-show retains 50% of the fare. Cancel within 60 minutes of paying and you get a full refund, as long as pickup is more than 6 hours away.

We track your flight and cruise disembarkation in real time and adjust automatically at no charge — delays caused by the airline or cruise line are never billed as a late cancellation or no-show.

Miami International Airport (MIA), Fort Lauderdale-Hollywood International Airport (FLL), and Palm Beach International Airport (PBI), with flight tracking on every pickup.

$129 one-way for up to 6 passengers in a black Chevrolet Suburban, tolls and fuel included, with flight tracking and 60 minutes of free wait after landing. Fares are confirmed at booking, subject to availability for your exact date and time.

60 minutes after your flight lands, so you have time to clear customs and collect bags without watching the clock. Wait time elsewhere is 15 minutes.

Curbside on the arrivals level. Your chauffeur tracks your flight and texts when the car is in position. For MIA, see /airport-transportation/mia-terminal-pickup for the exact door by concourse.

Yes. Curbside pickup with flight tracking is standard. Meet and greet is an optional $199 add-on, chosen at checkout and charged once per booking. Your chauffeur meets you at baggage claim with a name sign, helps with bags, and walks you to the vehicle. It needs your flight number.

Yes, to and from PortMiami and Port Everglades, including terminal-specific pickup for the major cruise lines, with luggage assistance at both ends.

Yes. Infant, toddler and booster seats are $49 each for the first two and $99 each after that, charged once per booking. Round trips and multi-leg bookings add 50% per additional leg. Request them when you book so they are installed before pickup. Please share each child's age, approximate weight, and requested seat type when you book.

Our Chevrolet Suburban seats up to 6 passengers and holds 6 large checked bags, with carry-ons on laps or at your feet. With all 6 seats taken, cargo space shrinks, so tell us your bag count when you book and we confirm it fits before pickup. One vehicle, one price, no per-bag fee. A 7-seater Suburban is available on request for an additional fee; for 8 or more we arrange a Sprinter.

The Chevrolet Suburban is the only vehicle we own. A 7-seater Suburban is available on request for an additional fee; for 8 or more we arrange a Sprinter. Sprinter cruise packages for up to 13 passengers start at $549 — see /cruise-transportation. For a one-way Sprinter trip on a common route, /book shows the fare instantly; by-the-hour Sprinter service is also on /book. Other Mercedes Sprinter trips are available on request — contact us for availability. Cadillac Escalade available on request for about 40% more than the Suburban fare (the exact amount shows before you pay): tick the upgrade on /book for a point-to-point, round-trip, or hourly booking; it is subject to availability and we confirm within 2 hours. Sprinter cruise packages are booked and paid online. Sprinter one-way and by-the-hour trips, and any other Sprinter trip, stay a request: we confirm the vehicle, the driver, and the price before any payment. Email bookings@blacksuvmiami.com with your date and headcount.

From $549 to $999 for the whole Mercedes Sprinter, up to 13 passengers, covering every leg to and from PortMiami. See /cruise-transportation for all six prices.

English and Español. Your chauffeur studied in the Soviet Union in the 1980s and remembers some Russian — enough for simple phrases, but he is not fluent. Booking, confirmation, and phone support are fully in Russian.

Hourly service is $119/hour with a 2-hour minimum, ideal for meetings, events, or nights out where you need the vehicle and chauffeur on standby. Multi-hour day rates are discounted: 10% off at 5 hours and 20% off at 6 hours or more.

Miami-Dade, Broward, and Palm Beach counties, the Florida Keys, and Southwest Florida. See the full Service Areas page for every city, route, and venue we cover.

Yes. Your chauffeur holds a Miami-Dade County Chauffeur's Registration (taxi and limousine authorized) with the Ambassador Driver endorsement, and the vehicle carries commercial insurance.

Both. Round-trip bookings, including timed return pickups from hotels, offices, or cruise terminals, can be arranged in a single reservation.

The booking form takes reservations 24/7 and rides run at any hour, but booking at least a day ahead gives you the best chance of your preferred time, especially around holidays, cruise embarkation days, and major events. Payment reserves the date.

No — gratuity is optional and not included. A 15–25% gratuity is customary. Add it after the ride, or tell the driver.

No — the vehicle is strictly non-smoking, including vaping. A $500 detailing fee applies if this rule is broken.

Only if the vehicle needs professional detailing after your ride — spills, stains, vomit, sand or mud on the upholstery, or odor. That fee is $200. Normal use, crumbs, and a forgotten water bottle are never charged.