Questions
Frequently Asked Questions
How do I book a reservation?
Use the instant quote tool on any page or go to /book, enter your pickup, drop-off, date and time, and submit. We confirm availability and your flat rate — usually within the hour, always between 7am and 11pm.
Do I need to pay a deposit?
A 50% deposit reserves your date and is applied directly to your fare; the remaining 50% is due before pickup.
When do I pay?
Your 50% deposit confirms the reservation. The balance is due before pickup, by card through a secure payment link, Zelle, or in cash to your chauffeur before the ride begins.
What forms of payment do you accept?
Card (credit or debit), Cash App Pay, or Link for the deposit and balance through our secure payment page; Zelle or cash are also accepted for the balance. The quoted fare already includes card processing — there is no surcharge. We do not accept payment through third-party ride apps.
What is your cancellation policy?
Cancel 24 hours or more before pickup for a full refund of your deposit. Inside 24 hours, 50% of the deposit is retained. No-shows are charged 100% of the deposit.
What if my cruise or flight is delayed?
We track your flight and cruise disembarkation in real time and adjust automatically at no charge — delays caused by the airline or cruise line are never billed as a late cancellation or no-show.
Which airports do you serve?
Miami International Airport (MIA), Fort Lauderdale-Hollywood International Airport (FLL), and Palm Beach International Airport (PBI), with flight tracking on every pickup.
How much free wait time do I get at the airport?
60 minutes after your flight lands, so you have time to clear customs and collect bags without watching the clock. Wait time elsewhere is 15 minutes.
Do you offer meet-and-greet service at arrivals?
Yes — select the meet-and-greet option when booking and your chauffeur will meet you at the arrivals level or baggage claim with a name sign, rather than curbside. For MIA, see /airport-transportation/mia-terminal-pickup for the exact door and concourse your chauffeur waits at.
Do you provide cruise port transportation?
Yes, to and from PortMiami and Port Everglades, including terminal-specific pickup for the major cruise lines, with luggage assistance at both ends.
Do you provide child seats?
Up to two infant, toddler, or booster seats are complimentary when requested in advance. Please share each child's age, approximate weight, and requested seat type when you book. Additional seats can often be accommodated but are subject to availability and may require an equipment fee.
How many passengers and bags does the vehicle hold?
Our Chevrolet Suburban seats up to 7 passengers and holds 6 large bags comfortably.
What languages does the chauffeur speak?
English, Spanish, and Russian. Every reservation and every ride can be conducted fully in English, Español, or Русский — which regular clients in Sunny Isles Beach, Aventura, and Bal Harbour tell us is the reason they stopped using an app.
How does hourly chauffeur service work?
Hourly service is $110/hour with a 3-hour minimum, ideal for meetings, events, or nights out where you need the vehicle and chauffeur on standby. Multi-hour day rates receive a discount for bookings of 6 hours or more.
What areas do you serve outside Miami-Dade?
Miami-Dade, Broward, and Palm Beach counties, the Florida Keys, and Southwest Florida. See the full Service Areas page for every city, route, and venue we cover.
Is the driver licensed and insured?
Yes. Your chauffeur holds a Miami-Dade County Chauffeur's Registration (taxi and limousine authorized) with the Ambassador Driver endorsement, and the vehicle carries commercial insurance.
Can I book a one-way or round-trip?
Both. Round-trip bookings, including timed return pickups from hotels, offices, or cruise terminals, can be arranged in a single reservation.
How far in advance should I book?
We accept reservations 24/7, but booking at least a day ahead guarantees availability — especially around holidays, cruise embarkation days, and major events.
Is gratuity included in the flat rate?
No — gratuity is optional and not included. A 15–20% gratuity is customary; add it on your payment page or tip your chauffeur directly.
Is smoking allowed in the vehicle?
No — the vehicle is strictly non-smoking, including vaping. A $500 detailing fee applies if this rule is broken.
Is there a cleaning fee?
Only if the vehicle needs professional detailing after your ride — spills, stains, vomit, sand or mud on the upholstery, or odor. That fee is $200. Normal use, crumbs, and a forgotten water bottle are never charged.